I’ve got an interesting situation going on vis a vis Facebook this week, above and beyond the fun and games with click-jacking and like-jacking, and I learned some things about Facebook this morning as a result. None of them make me feel terribly good about the whole situation.
I, among some others, have an obsessive lunatic stalker by whom I’m harassed online from time to time. Mostly, he’s kept it to anonymous commentary in blogs and the comment sections of news articles, but it seems he discovered Facebook recently.

My Stalker, "Indrid Kuld", on Facebook...
He began by harassing a friend of mine, the “Rachel” mentioned here, and proceeded to drag me into this. Here’s the fun part: “Indrid Kuld” has/had me blocked on Facebook—he regularly deletes and reinstates the ID, something Facebook facilitates—so I can’t even see any of his postings. Being unable to see them, I’m unable to flag them as abusive.
I had some of these brought to my attention, and documented by screenshots, by some of my friends. I started up a Facebook group called “Who is ‘Indrid Kuld’?” to bring some attention to this fellow and his use of sockpuppets on the site. As of this morning, that group was closed down by Facebook as being “abusive of a person or group”, as I was notified by the cheery “Warning!” with which I was greeted this morning.
“Indrid Kuld”, by the way, is a version of “Indrid Cold”, who called author John Keel up on the phone during the events which Keel wrote up in the book The Mothman Prophecies. Keel believed that “Cold”, who predicted the collapse of the Silver Bridge on December 15, 1967 was “a[n]…alien with telepathic powers“, more-or-less, anyway. Clearly not a bona fide Facebook user.
So, either being abusive to aliens is a problem, or being abusive to obviously fraudulent Facebook IDs is a problem. Seems unreasonable to me. So, I go and look at Facebook’s “Help Center” pages to see how one contests or appeals the closing of a group. The closest I found was this:
I was warned for creating content that attacked another individual/group.
We remove content that harasses an individual or group. Facebook also must honor requests to remove content that draws unwanted attention to specific people. To prevent this from happening in the future, please be careful to review the content of any group you administer.
Below it, we’re asked, “Was this answer helpful?” If you click “No”, you simply get the reply, “Thank you.”
Hm.
Okay, let’s try contacting a human being. Searching the site for a contact email, or a feedback form, or a phone number produces nothing. Wow. Wow twice.
This is the point at which the average “Facebook user” gives up in disgust, I suspect. I have other resources at my disposal. A search for the WHOIS information for facebook.com is pretty easy to find…
Administrative Contact:
Domain Administrator
Facebook, Inc.
1601 S. California Ave
Palo Alto CA 94304
US
domain@facebook.com +1.6505434800
Okay. When you call up the number, the voice menu offers the option, “For customer support, press 1″. Fine. “Thank you for calling Facebook User Operations. Unfortunately, we do not offer phone support at this time. Answers to most user inquiries can be found at the ‘Help Center’ by clicking on ‘Help’ at the bottom of any Facebook page.” After suggesting that there are “contact forms” on there somewhere (and I have yet to find one), it hangs up on you.
Hm.
Pressing “7″, for “all other inquiries”, is no better. It suggests that you send them an email, without providing an email address, and offers to let you leave a message. It makes you listen through the entire, lengthy message twice before actually getting you to the point where you can leave that message.
This is not a system designed to foster “user interaction and feedback”. It’s becoming obvious that, as a friend of mine put it, we’re not Facebook’s customers, or even as they like to put it, their “users”. We’re their product, and that’s it.